A FRAME PROCEDURE FOR MULTIPLE CRITERIA SELECTION OF IT PRODUCTS AND SERVICES

Vesna ČANČER

Abstract


In an information society, the Information Technology (IT) infrastructure of enterprises is important for their performance. Since in the last few decades the Multiple Criteria Decision Making (MCDM) methods have already turned out to be very applicable in solving problems, this article explores the particularities of the frame procedure for MCDM by using the group of methods based on assigning weights in the selection of IT products and services in enterprises. Special attention is given to the methods for establishing the judgements on criteria‘s importance, based on the interval scale. The procedure is completed for considering interactions – synergies and redundancies – among criteria, which can strengthen the decision making basis in the selection of the most appropriate IT product or service. The applicability of the above mentioned frame procedure is illustrated via a real-life case – the selection of the most appropriate storage array.


Full text: PDF

Keyword(s)


multiple criteria decision making, information technology, prescriptive approach, weight

JEL Codes


C44; C81; D83; M15

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